Customer Service Specialist


This position is an on site position in Ephrata, PA. The schedule for this position is Sunday 8:00 am - 1:30 pm, Monday -Thursday 7:00 am - 4:15 pm.

Pay: $17/hr

Position Summary:

As part of the Four Seasons Produce sales team, the Customer Service Specialist handles customer calls, performs sales entry and follow-up to our customers; including Produce Managers and Buyers at Independent Supermarkets, Co-ops, Natural Food Stores and Organic Markets that we supply.
Position Responsibilities/Essential Functions:
  • Perform sales entry of produce orders via phone, email, fax, online ordering, EDI from individual independent retailer accounts, that are part of a group managed by the Pricing & Ads Analysts or Sales Representative
  • Perform sales entry for buyers from other store departments (Floral/Meat/Dairy/Fresh/Salad Bar departments)
  • Answer inbound customer calls from a variety of accounts during heavy call volume periods
  • Computer data entry into customer portals
  • Follow-up on customer requirements that need to be managed through other departments
  • Ad-hoc sales support activities, as needed, to help the department
  • Other administrative / customer service duties, as assigned

Required Education, Training, or Certification(s):
  • High school diploma or equivalent

Required Experience and Skills:
  • Bilingual in Spanish and English - Required
  • Strong interpersonal and organizational skills
  • Solid verbal and written communication skills
  • Comfortable talking to a variety of people on the phone
  • Desire to help and serve others
  • Ability to solve problems and make sound decisions with minimal assistance
  • College degree in related business and/or sales discipline preferred
  • Previous business to business customer service and/or produce department experience preferred

Work Environment/Physical Demands:
  • Work a variety of hours (days, evenings, nights, weekends) up to 10 hours per day, 5 days per week primarily in a professional office environment
  • Occasionally, work in a refrigerated environment with variable temperatures and exposure to dust, dirt, noise, material handling equipment, moving conveyors, and/or packaging machines
  • While performing the essential functions of this position, must regularly see, speak, and hear; frequently stand; walk; occasionally kneel and stoop; use hands to finger, handle or feel; reach with hands and arms; and use standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines

  • Earned Wage Access - flexible access to wages before payday
  • Success Coach, Chaplains, employee assistance program, and wellness program
  • Onsite cafeteria, produce market, locker rooms and showers
  • Retirement 401(k) with employer match; fully vested in 1 year
  • Comprehensive medical, dental, and vision coverage
  • Paid time off and holidays
  • Flexible Spending Account - healthcare and dependent care
  • Health Savings Account - high deductible medical plan
  • Company life insurance & voluntary life insurance
  • Short-term and long-term disability

Four Seasons Produce:
Are you ready for a fresh opportunity? We have it at Four Seasons Produce, Inc. Established in 1976, we distribute organic, local, and conventional fresh produce to organic markets, food co-ops, independent retailers, chain stores. We do it with the help of dedicated employees who are just as committed to our mission as we are. Join us for a friendly team culture, and unmatched career growth potential.

We care about our people and are committed to a healthy, diverse, and inclusive work environment.

All employment decisions are made on a non-discriminatory basis, and without regard to sex, race, color, age, national origin, religion, disability, pregnancy or maternity, genetic information, ancestry, marital status, sexual orientation, gender identity, gender reassignment, citizenship status, military status, or any other similarly protected status under federal, state and local laws.