Dispatcher

Position Summary:

Provide direct support for transportation operations with driver, customer service and all administrative functions.

Position Responsibilities/Essential Functions:

• Leverage transportation applications to accurately record operational workflow and all business transactions
• Ensure all planned routes during shift depart on time
• Provide operational solutions to mitigate service failures and ensure on time delivery
• Assist management team in developing driver communication, mentoring and situation resolution
• Provide technical support and resolution for driver & truck technology
• Act as backup for administrative staff while supporting various roles and shifts during PTO
• Responsible for compliance with all DOT document retention standards
• Provide phone support for drivers, customers, and routing team support
• Assist with department projects and perform a variety of administrative tasks that support transportation operations

Required Education, Training, or Certification(s):

• High School Diploma or equivalency

Required Experience and Skills:

• Previous CDL Driving experience preferred
• Training/Mentoring experience with CDL drivers
• Working knowledge and ability to continue education of federal, state and local regulations related to transportation industry (DOT/FMCSA)
• Previous experience in a transportation role or setting
• Excellent communication skills, both verbal and written
• Strong interpersonal, organizational, and problem-solving skills
• Strong computer skills, including Microsoft Office and ability to learn transportation management software
• Must be able to manage multiple priorities and provide excellent customer service

Work Environment/Physical Demands:

• Work a variety of hours (days, evenings, nights, weekends) up to 12 hours per day, variable days per week primarily in a professional office environment
• Occasionally, work in a refrigerated environment with variable temperatures and exposure to dust, dirt, noise, material handling equipment, moving conveyors, and/or packaging machines
• While performing the essential functions of this position, must regularly see, speak, and hear; frequently stand; walk; occasionally kneel and stoop; use hands to finger, handle or feel; reach with hands and arms; and use standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines

What We Offer

• Comprehensive medical, dental, and vision coverage
• Earned Wage Access - flexible access to wages before payday
• Paid time off and holidays
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Company life insurance & voluntary life insurance
• Short-term and long-term disability
• Additional benefits include tuition reimbursement, wellness program, employee assistance program, Success Coach, and more!
• State-of-the-art transportation management system
• Existing reputation as a premier 3PL provider
• Varied existing options for customers including TL, LTL, Intermodal and storage
• Environment built on teamwork and positive culture

Who We Are

We are a family of companies that focus on wholesale produce distribution and logistics across the Mid-Atlantic and Northeast regions. We partner with local growers to bring fresh organic and conventional produce to our Lancaster County, PA facility. We grade and package fruits and vegetables, sending only the best with our Drivers to deliver to independent retailers, natural food stores, and food co-ops.